Cancellations & Amendments
From time to time you may be in a position where you need to cancel or amend your booking for one reason or another. This section will tell you more about the procedures and any fees and charges that will apply.
Unfortunately I need to cancel my wedding arrangements, what charges will I incur?
If you have booked a Perfect Weddings Abroad Wedding Package (Confetti, Romance, Cherish or Celebration) and you cancel your wedding 12 weeks or more before your wedding date, then you will lose your full non-refundable wedding deposit, which you had paid to us to secure your wedding arrangements. Also bear in mind that any deposits that you've paid, over and above this, directly to suppliers or venues (eg, a hotel to secure your reception venue) will also be lost.
In some cases there may also be additional cancellation charges that you will be liable for that you will be advised about at the time of cancellation (this may be the case if for example you have booked a reception venue date at a hotel that has not taken a deposit from you, they may levy a cancellation charge for the loss of business).
If you cancel your Perfect Weddings Abroad wedding package inside the last 12 weeks before your wedding date then our standard cancellation policy and charges will apply (please see our Wedding Package Terms and Conditions).
What happens if I cancel and I have only paid a low-deposit?
If you have booked a Perfect Weddings Abroad Wedding Package (Confetti, Romance, Cherish or Celebration) and you have booked on a 'Low-deposit' (ie, you have paid less than the full 30% Wedding Deposit that is required at the time of booking), you are obliged to pay the remaining deposit at the time of cancellation.
When you make your booking you must pay a non-refundable deposit. To secure wedding arrangements a wedding deposit of 30% of the wedding package, or at least £300 (whichever figure is higher) per couple; unless advised otherwise at the time of booking. From time to time we may run promotional campaigns, including ‘low-deposit offers’. Should you cancel your arrangements having only paid us a ‘low-deposit’ you will still be charged a cancellation fee, up to the usual wedding deposit of 30% of the wedding package, or at least £300 (whichever figure is higher) per couple.
Can I get a refund for any deposit that I have paid?
Unfortunately not... We are up-front and clear from before the point of booking that we will take a non-refundable deposit at the time of requesting your wedding. A non-refundable wedding deposit is required for many reasons, some of the reasons (but not an exhaustive list) as to why we take a non-refundable wedding deposit and will not be in a position to issue a refund are outlined below:
- To cover the time and effort put in, from our UK Weddings Abroad Specialists, from the point of receiving your enquiry, in the lead up to requesting your wedding. We do not charge you a fee in advance of requesting your wedding and therefore act in good faith that you will be booking with us.
- To cover the time to administer and request your wedding date (from our UK office, to our overseas office, telephone calls, wedding coordinator liaising with the Town Hall and/or venue and so on).
- Blocking the date in our Wedding Calendar - when a wedding is confirmed, our In-Resort Wedding Coordinator books your date and will schedule other weddings accordingly to avoid double-booking.
- Loss of business - we plan years in advance to ensure that our In-Resort Wedding Coordinators have sustainable businesses all year round. Therefore when a cancellation occurs they risk having turned down other potential business for the same date, which cannot be recouped.
- We pay out deposits as a commitment to our overseas suppliers and In-Resort Wedding Coordinators every time we request a wedding date.
I've already booked but I'm now thinking about changing my wedding date, is this ok?
If, after you submit an Online Wedding Request Form via our website, or pay your deposit over the telephone to us (whichever happens first), you wish to change your wedding arrangements in any way, for example due to change of departure date, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing, by email to email@example.com from the person who made the booking. You will be asked to pay an administration charge of £50 per couple, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain wedding arrangements (e.g. venue) or changes of name of the bride or groom, or changes in marital status, may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements and subsequent rebooking of arrangements.
During times of extraordinary circumstances, such as the volcanic ash shutdown, or weather-related flight problems we will do everything we can to rearrange your wedding date, where possible, to accommodate you and your wedding group's wishes - during these periods we have a 24-hour emergency telephone line which is available to couples in-resort and imminent departures. Couples due to travel imminently (within 48 hours) or those due to travel beyond that time should subscribe to our Facebook Page and Twitter Feed to be kept up to date with the latest information and guidance.
For more information, call us on Landline Freephone: 0808 168 1210 or From Mobiles: 01543 439398.